LinTech Help Center

Check tag placement (avoid metal interference), ensure reader antennas are positioned correctly (1-3 feet from tags), verify tag orientation is perpendicular to antennas, and confirm tags haven't been damaged by heat or chemicals. Clean reader antennas and check power connections.

First, manually scan the area with a handheld RFID reader. Check if tags were damaged during processing. Verify the item hasn't been moved to an unmonitored area. Review tracking history to see last known location. Ensure all processing stations have working readers.

Check internet connectivity at your facility. Verify that tracking events are being properly recorded (check admin dashboard). Restart the WiFi router if needed. Ask customer to refresh the app or log out and back in. Check if the customer's mobile data or WiFi is working properly.

Ensure camera permissions are enabled for the app. Clean the camera lens and improve lighting conditions. Check that barcodes aren't damaged, faded, or wrinkled. Try scanning from different angles and distances (6-12 inches typically works best). Update the mobile app to the latest version.

This happens when RFID tags are too close together. Separate items during intake to ensure individual scanning. Check for damaged tags that might be reading intermittently. Adjust RFID reader sensitivity settings if tags are being read from too far away.

Check internet connectivity at all locations. Verify that all devices are logged into the same tenant account. Force a manual sync from the settings menu. Check if any locations are running outdated software versions. Contact support if sync issues persist beyond 30 minutes.

Check that staff members are assigned to the correct department and have proper permissions. Verify the task status and due date filters. Ensure the workflow board is set to the correct location. Refresh the page or log out and back in. Check if tasks are assigned to specific individuals rather than departments.

Ensure all required fields are filled out when marking a task complete. Check that the device has internet connectivity when submitting. Look for any quality control checkpoints that haven't been completed. Verify that the user has permission to complete tasks in that workflow stage.

Review staff availability settings and skill assignments in user profiles. Check equipment capacity settings and processing time estimates. Verify holiday and break schedules are updated. The AI learns from historical data, so manually adjust assignments initially to help it learn your preferences.

Ensure all staff are properly clocking in/out of tasks. Check that task categories and time estimates are correctly configured. Verify that completed tasks are being marked as finished properly. Clear browser cache and refresh the dashboard. Check if any manual time adjustments need to be made.

Confirm that all processing stations are properly configured in the system. Check that task dependencies are set up correctly. Ensure adequate historical data exists (at least 2 weeks of operations). Review if peak hours and capacity limits are accurately configured.

Check mobile device internet connection (WiFi or cellular). Force close and reopen the mobile app. Ensure location services are enabled if required. Check if the device time is synchronized correctly. Try logging out and back into the mobile app.

Check that survey triggers are properly configured (item pickup, delivery completion, etc.). Verify customer contact information is correct and up-to-date. Ensure SMS and email services are active. Check spam folders for bounced emails. Review survey scheduling settings and frequency limits.

Review survey length (keep under 3 minutes). Check timing of survey delivery (send within 2-4 hours of service completion). Personalize survey messages with customer names. Offer incentives for completion. Ensure surveys are mobile-friendly and easy to complete.

Review flagged responses manually to help train the AI. Check for industry-specific terminology that might need to be added to the system. Ensure responses are in supported languages. Report persistent incorrect classifications to support for AI model improvements.

Verify that all feedback channels are being captured (online reviews, phone calls, in-person comments). Check weighting settings for different feedback types. Ensure recent negative reviews aren't being missed. Review the scoring algorithm settings in your dashboard.

Check notification settings in your profile. Verify that review monitoring is enabled for all relevant platforms (Google, Yelp, Facebook). Ensure email addresses for alerts are correct and not going to spam. Check if review platform APIs are properly connected.

Check that custom questions are published and not in draft mode. Verify question logic and branching rules are set up correctly. Ensure questions are assigned to the right survey type (pickup, delivery, service completion). Clear browser cache and test the survey link.

Verify that multi-tenant settings are properly configured in the admin panel. Check that each customer is assigned to the correct organization. Ensure API connections between tenants are active. Review tenant isolation settings to confirm proper data separation. Contact support if cross-tenant data access is required.

The AI model requires at least 30 days of historical data to make accurate predictions. Verify that lead interaction data is being properly tracked. Review scoring criteria and adjust weights if needed. Ensure all touchpoints (emails, calls, meetings) are being logged. The system improves accuracy over time as more data is collected.

Check that workflow automation rules are enabled for pipeline management. Verify trigger conditions for stage transitions are properly configured. Ensure staff have necessary permissions to move deals between stages. Review activity logs to see if stage changes are being blocked by validation rules.

Confirm that equipment sensors are properly connected and transmitting data. Check maintenance schedule templates and alert thresholds. Verify email and SMS notification settings are configured correctly. Review equipment profiles to ensure maintenance intervals are set. Check if alert rules are active in the admin settings.

Review and refine your content prompts and keywords. Ensure brand voice settings are properly configured in the platform. Provide more context and examples for the AI to learn from. Check that the content category and audience targeting are correctly set. The AI improves with feedback, so mark content as helpful or not helpful to train the system.

Verify that subscriber list is active and contains valid email addresses. Check that newsletter is scheduled and not in draft status. Review sending domain authentication (SPF, DKIM, DMARC records). Ensure you haven't exceeded your monthly sending limit. Check spam complaint rates - high rates may pause sending.

Confirm that tracking pixels and links are properly embedded in newsletters. Check that analytics integration is enabled in settings. Verify subscribers are opening emails (some email clients block tracking). Review email client compatibility - some clients disable images by default. Allow 24-48 hours for analytics to fully process.

Verify that target languages are enabled in your account settings. Check that content is properly tagged with source language. Review translation quality settings and adjust as needed. For specialized terminology, add custom translations to the glossary. Ensure language-specific templates are configured correctly.

Check your username and password (passwords are case-sensitive). Try resetting your password using the "Forgot Password" link. Clear browser cookies and cache. Try a different browser or incognito mode. Ensure your account hasn't been suspended - contact your administrator.

Check your internet connection speed (minimum 10 Mbps recommended). Close unnecessary browser tabs and applications. Clear browser cache and cookies. Try using a different browser or device. Check if other users are experiencing similar issues. Restart your router if needed.

Ensure both devices are connected to the internet. Force sync by pulling down on mobile app screens. Check that you're logged into the same account on both devices. Update both apps to the latest versions. Log out and back in on both devices if the issue persists.

Check notification settings in your user profile. Verify email and phone number are correct. Check spam/junk folders for emails. For mobile notifications, ensure app permissions are enabled in device settings. Check if "Do Not Disturb" is enabled on your device.

Check the date range settings on your reports. Ensure data collection is enabled for all relevant metrics. Verify that all locations and departments are included in the report scope. Try refreshing the report or clearing browser cache. Some reports may have a 15-minute delay for data processing.

Verify that the POS system API credentials are correct and haven't expired. Check that firewall settings allow communication between systems. Ensure the POS system is on a supported version. Review the integration logs for error messages. Contact support for assistance with custom integrations.